We've been using PCM for over 3 years now after our previous call handlers didn't hit the standards we expected. When using a service such as this, a small company like ours absolutely demands that the service is excellent – we expect that our incoming calls are treated quickly, courteously and sometimes sensitively. I'm more than pleased to be able to say that PCM do this as a matter of course. To be honest, I now think of them as part of our team rather than as a supplier. I can recommend their services without hesitation.

Tim W, IT Provider

There's nothing worse than being interrupted by an unwanted telephone call, when you're trying to concentrate on a complicated piece of work. Just as bad, is being in a meeting with a client, wondering how many important telephone calls you’ve missed. Thankfully, these are no longer issues for me as Professional Call Minders take care of as many, or as few phone calls, as I require. I simply log on to the website and type in my whereabouts for the whole week and divert my phones to Professional Call Minders with the confidence they will pick up the call and deal with it quickly and professionally. They e-mail / text me details of who telephoned so I can respond to urgent calls immediately and deal with less urgent calls at my convenience. For anyone who's looking for that extra support with running their business, I would definitely recommended Professional Call Minders.

Annamarie Angell, Deadline Accounting

Professional Call Minders have operated as our switchboard for over 2 years taking all our calls. The team are professional, courteous and efficient transferring calls to the relevant member of staff and send us follow up emails with all the details of the call they transferred. It is comforting to know that no calls are missed as at times the PCM Team handle more calls than one receptionist could alone. I would highly recommend using this service to any business.

Tony M, Marketing Company

We appointed Professional Call Minders early 2009 to ensure we never missed a call, at times when we were busy, out of the office or short staffed. What we hadn’t considered was the benefits of them answering when our line was engaged and that they would use their own professional discretion and patch calls through to our mobiles if they felt the call was important and they knew we were off site. It is great being able to login to their Message Bank and leave a message at anytime – day or night, letting them know if you in or out, if you have sent a big mail shot or had a press release published so they can handle the calls accordingly. They work longer office hours than we do stating to take your calls at 8am and still working till 6pm. Most importantly of all they handle the calls in a polite, professional, timely and friendly way which leads people to feel they are speaking to an employee of The Learning Path. For anyone considering using a service like this then it’s extremely cost effective and therefore a bit of a “no brainer” really.

Ellen Bothwick, Owner and Lead trainer, The Learning Path

We have been using the services of Professional Call Minders for some time now and have always found them to be of a high standard. They act as our front office and as such represent our business and its perceived image. To date, they have never let us down.

Colin Spencer-Brown, Rainbow International