There is an art to using terms of endearment. We may well be warm loving individuals who pepper our verbal communication with words like “love, sweetheart, honey and babe”. But in business we tend to naturally dispense with that and keep to the safe path of business speak. This leaves no room for terms of…
We all need a business diary. If you need to spend 1:1 time with clients, then the chances are that you have an electronic diary or even a diary management system. Most of us would be completely lost without some form of diary. Diaries are constantly changing and being updated. People need to reschedule appointments,…
Within the UK there are an astonishing number of regional accents and dialects. There are at least 92 distinct accents which is one per county (England, Scotland, Wales and Northern Ireland). The accents are distinctly different and there are also hybrid accents, ie people who may have been born in the South but then moved…
Bots and AI are at the frontline of many businesses. The first impressions of a company are now more about brand personality and how to make things look amazing. But if you focus on making your website look stunning and building your tribe on Instagram, then you’re creating an illusion. Plus you’re missing a trick…
Holidays are a big issue this year, and people really want to get away from it all. We’ve had the restrictions of Covid for many months and it’s been a stressful time. But if you run your own business taking a break may not be that simple, so just for a moment imagine a holiday…
If companies aren’t up front about their prices, they might have something to hide. After all, when you’re considering whether to use a service or make a purchase you only really need to know two things – 1. Does it meet/exceed my needs? and 2. How much does it cost? Telephone answering cost should be…
The last few words of a phone call with create the lasting impression. Leave your callers feeling they’re in safe hands. Here’s how to wrap up a call like a Pro. Time is money, so you need to find ways to manage your phone conversations effectively. Customer service and satisfaction are extremely important. One wrong…
Telephonophobia is all too real for increasing numbers of people. The phobia itself is not the fear of phones as devices. Specifically it’s the fear of making and taking phone calls. Telephonophobia is on the increase and it’s particularly noticeable in the workplace, but why is this? We’ve all been living with phones for the…
A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
A few years ago there was a perceived trust issue to have a website with no phone number. But now there is a shift. Increasingly there are websites with no phone numbers at all – not even buried in the bowels of the Contact Us area. There are businesses who actively don’t want you to…