Because of Covid-19, working from home has become the norm. In the main this has a good experience for most people. As many as 86% of UK employees want to work remotely at least once per week (source hrnews.co.uk). Productivity is better in many cases, and so is wellbeing. This situation is full of positives…
We all know and understand that client retention is important. Tie-ins are one way to keep clients by locking them in on some kind of contract. Another option is to be really good at what you do so that clients want to stay. One negative option and one positive option. If you were a potential…
What comes to mind when you think about team building? Building a bridge across a fast flowing stream? Capturing a fort kitted out in combats? Rescuing the boss from a pit of snakes – that sort of thing. Whatever you’re thinking it probably isn’t glass fusing – so what’s that all about? Well in this…
Recently I wrote a Linkedin post to see if spelling mistakes were an issue… Whoa!! (hopefully spelt correctly) the response was astonishing – we’re now approaching 63000 views and the comments have ranged from the forgiving to the downright harsh! The comments roughly break down as follows: 40% of people say that there are no…
It’s refreshing to see that Jeremy Clarkson admits that it’s “all about him” and people either love him or hate him for it. However in business, “all about us” isn’t the best way forward. The first point of contact for business is often your website. It’s amazing how many home pages are littered with the…
I have always believed that how we age has absolutely nothing to do with the lotions and potions we smear all over ourselves. Genes play a part of course, but surely ageing has much more to do with what we eat and drink and whether we smoke or not. A few months ago, on my…
We’ve been enunciating and articulating with agents in offshore call centres for more than twenty years now. Offshoring has brought down the costs of insurance, white goods and clothing, but at what price? The heart of the British caller sinks as they are transferred to India or the Phillipines. The back office staff manage amazingly…
This is our new mantra when it comes to blogs. It came to mind when I was mooching around one of those nicky-nacky-noo-nah shops which sell nothing you need, but somehow you can’t help yourself! There was one of those ‘words painted onto floorboards’ things which I’m sure you will have seen which says: Sing…