The last few words of a phone call with create the lasting impression. Leave your callers feeling they’re in safe hands. Here’s how to wrap up a call like a Pro. Time is money, so you need to find ways to manage your phone conversations effectively. Customer service and satisfaction are extremely important. One wrong…
Telephonophobia is all too real for increasing numbers of people. The phobia itself is not the fear of phones as devices. Specifically it’s the fear of making and taking phone calls. Telephonophobia is on the increase and it’s particularly noticeable in the workplace, but why is this? We’ve all been living with phones for the…
A great deal rests on the simple act of answering the phone. When someone calls your business it really matters that a) the calls get answered and b) the callers get the best first impression of your company. If they don’t, then they’ll call someone else. It’s that simple. Telephone answering is a fantastic solution…
A few years ago there was a perceived trust issue to have a website with no phone number. But now there is a shift. Increasingly there are websites with no phone numbers at all – not even buried in the bowels of the Contact Us area. There are businesses who actively don’t want you to…
The customer is often the lost and forgotten soul in the business process. Some companies massively fail when it comes to putting themselves in the customer’s shoes. As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises. Customers have…
People are very suspicious about a free trial. As ever, it’s a few companies that have ruined the whole concept for the rest of us. It’s the mattress manufacturers with their ‘free’ 100 day trials who make you pay in full upfront. Then when you’re sweating like a pig on a spit 50 nights later,…
Smartphones have become essential to us, we simply cannot live without them. Everywhere you go, people are messaging, talking, scrolling and watching videos. We absolutely love these little gadgets. They have made our lives easier and quicker and if we want to know anything at all, we just put in the details and the answer…
A lot of businesses kick around the subject of disaster recovery planning. They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it. Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…
If you want to build a team that cares deeply and passionately about what you do, then this is for you. Your business will be a reflection of your leadership, work ethic and the values you hold dear. You don’t want to build a team of clones, but you do need to build a team…
Meet Stanley! He is the new office puppy here at PCM. Although he is tiny but he has made a big impact, and puppy love is definitely in the air. He is one of many dogs that now go to work with their owners. Recent research conducted by Purina, a leading brand of dog food,…