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Category Archives: General interest

put your customer first

6 ways to put your customer first

Blogs, Business, General interest, Marketing, Telephone answeringBy Clare CrossFebruary 23, 2021

The customer is often the lost and forgotten soul in the business process.  Some companies massively fail when it comes to putting themselves in the customer’s shoes.  As customers ourselves we’ve all been there. But there are great rewards for the companies who regard their customers as the beating hearts of their enterprises.  Customers have…

it's a free trial

It’s a FREE trial, so what’s the catch?

Blogs, Business, General interest, Marketing, Telephone answeringBy Clare CrossFebruary 9, 2021

People are very suspicious about a free trial.  As ever, it’s a few companies that have ruined the whole concept for the rest of us.  It’s the mattress manufacturers with their ‘free’ 100 day trials who make you pay in full upfront. Then when you’re sweating like a pig on a spit 50 nights later,…

smartphone addict

Are you a smartphone addict?

Blogs, Business, General interestBy Clare CrossJanuary 26, 2021

Smartphones have become essential to us, we simply cannot live without them.  Everywhere you go, people are messaging, talking, scrolling and watching videos.  We absolutely love these little gadgets.  They have made our lives easier and quicker and if we want to know anything at all, we just put in the details and the answer…

disaster recovery

Disaster recovery in a Covid world

Blogs, Business, General interest, Telephone answeringBy Clare CrossJanuary 14, 2021

A lot of businesses kick around the subject of disaster recovery planning.  They half-heartedly put together a disaster recovery plan to see if they can get any reduction on their insurance, but that’s about it.  Well we all know what a disaster looks like now. Coronavirus has been the biggest threat to businesses for a…

build a team that give a shit

10 ways to build a team that give a shit

Blogs, Business, General interestBy Clare CrossDecember 8, 2020

If you want to build a team that cares deeply and passionately about what you do, then this is for you.  Your business will be a reflection of your leadership, work ethic and the values you hold dear.  You don’t want to build a team of clones, but you do need to build a team…

Puppy love = workplace well-being

Blogs, Business, General interestBy Clare CrossNovember 30, 2020

Meet Stanley!  He is the new office puppy here at PCM.  Although he is tiny but he has made a big impact, and puppy love is definitely in the air. He is one of many dogs that now go to work with their owners.  Recent research conducted by Purina, a leading brand of dog food,…

your call is important to us

Your call is important to us

Blogs, Business, General interest, Telephone answeringBy Clare CrossNovember 16, 2020

How often do you call a number knowing that you’re in for the long haul?  Broadband and utility providers are the worst at answering calls, in fact they will do anything not to pick up the phone.  A BBC Watchdog test proved that a 30 minute wait is standard.  While you’re on hold you will…

one man band

What a one man band needs to succeed

Blogs, Business, Call Answering, General interest, Telephone answering, UncategorizedBy Clare CrossOctober 28, 2020

We’re living, and trying to make a living, in turbulent times.  Nothing is certain anymore, but one thing you can always count on is people’s resilience.  As we brace ourselves for a winter of increasing unemployment, more people are setting themselves up as a one man band or sole traders.  These people are the backbone…

digital nomads

The rise of the digital nomads

Business, Call Answering, General interestBy Clare CrossOctober 13, 2020

Because of Covid-19, working from home has become the norm.  In the main this has a good experience for most people. As many as 86% of UK employees want to work remotely at least once per week (source hrnews.co.uk).  Productivity is better in many cases, and so is wellbeing. This situation is full of positives…

tie-ins

No tie-ins for small businesses

Business, Call Answering, General interest, Telephone answeringBy Clare CrossSeptember 23, 2020

We all know and understand that client retention is important.  Tie-ins are one way to keep clients by locking them in on some kind of contract. Another option is to be really good at what you do so that clients want to stay.  One negative option and one positive option.  If you were a potential…

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