We all know and understand that client retention is important. Tie-ins are one way to keep clients by locking them in on some kind of contract. Another option is to be really good at what you do so that clients want to stay. One negative option and one positive option. If you were a potential…
How often do you call a number knowing that you’re in for the long haul? Broadband and utility providers are the worst at answering calls, in fact they will do anything not to pick up the phone. A BBC Watchdog test proved that a 30 minute wait is standard. While you’re on hold you will…
People are very suspicious about a free trial. As ever, it’s a few companies that have ruined the whole concept for the rest of us. It’s the mattress manufacturers with their ‘free’ 100 day trials who make you pay in full upfront. Then when you’re sweating like a pig on a spit 50 nights later,…
More and more websites are out there with no phone numbers at all – not even buried in the bowels of the Contact Us area. There are businesses who actively don’t want you to call them, so why is that? There are two reasons. Firstly it’s about control. They want to hear from you, but…
Within the UK there are an astonishing number of regional accents and dialects. There are at least 92 distinct accents which is one per county (England, Scotland, Wales and Northern Ireland). The accents are distinctly different and there are also hybrid accents, ie people who may have been born in the South but then moved…
Bots and AI are at the frontline of many businesses. The first impressions of a company are now more about brand personality and how to make things look amazing. But if you focus on making your website look stunning and building your tribe on Instagram, then you’re creating an illusion. Plus you’re missing a trick…
Holidays are a big issue this year, and people really want to get away from it all. We’ve had the restrictions of Covid for many months and it’s been a stressful time. But if you run your own business taking a break may not be that simple, so just for a moment imagine a holiday…
If companies aren’t up front about their prices, they might have something to hide. After all, when you’re considering whether to use a service or make a purchase you only really need to know two things – 1. Does it meet/exceed my needs? and 2. How much does it cost? Telephone answering cost should be…
The last few words of a phone call with create the lasting impression. Leave your callers feeling they’re in safe hands. Here’s how to wrap up a call like a Pro. Time is money, so you need to find ways to manage your phone conversations effectively. Customer service and satisfaction are extremely important. One wrong…
Telephonophobia is all too real for increasing numbers of people. The phobia itself is not the fear of phones as devices. Specifically it’s the fear of making and taking phone calls. Telephonophobia is on the increase and it’s particularly noticeable in the workplace, but why is this? We’ve all been living with phones for the…