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Tag Archives: customer service

Your questions answered!

Call Answering, Diary Management, Telephone answering, Virtual PABy Clare CrossApril 10, 2019

Handing over your phones can be a very scary thought. You’ve grown your business from the ground. Your business has been your baby and now the phones are ringing off the hook, business is booming, your rushed off your feet and you just don’t have enough hours or hands. Or maybe you’ve just set up…

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The comeback of the UK call centre?

Call Answering, General interestBy Clare CrossOctober 1, 2017

We’ve been enunciating and articulating with agents in offshore call centres for more than twenty years now.  Offshoring has brought down the costs of insurance, white goods and clothing, but at what price? The heart of the British caller sinks as they are transferred to India or the Phillipines.  The back office staff manage amazingly…

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