Meet Lauren…

Lauren joined the PCM team in 2011 and being a little chatterbox she fitted in instantly. Bringing a range of skills including being quick-thinking and adaptable, complimented by her naturally caring personality, Lauren easily grasped the concept of call minding and demonstrated exemplary customer service – a crucial requirement for a Virtual Receptionist. In 2012…

Admin woes?

We all have them, those admin tasks that you’ve been putting off but before you know it days turn to weeks, weeks turn to months! Scanning, electronic filing, managing data, creating templates are just a few tasks that spring to mind that drop off this week’s to-do list and are fast tracked onto next week’s…

Meet Gabi…

Continuing our ‘Faces Behind The Phones’ series, we’d like to introduce you to our virtual receptionist, Gabi. Gabriella is soon to be celebrating her 1 year work anniversary with PCM, after she joined the team in December 2014, just a few months after graduating from university. A valued, versatile member of the team, Gabi’s strengths…