3 top tips for training

With PCM seeing rapid growth we’ve taken on additional staff and reformed our in-house training manual in the process. Here’s our top tips for traning, from our own experiences… Be patient Not everyone learns in the same way so be open minded with your approach and adapt to cater for different learning styles. In light…

The rise of messenger within businesses

News that Facebook is bringing Messenger to businesses prompted our next Business Insights blog as we have successfully been using an instant messenger in-house for some time. We chose Skype and created every team member a profile to improve internal communication between staff, which has proved highly successful. To due the nature of our business,…

Finalist at Midlands Business Awards!

Fantastic news! We’ve been shortlisted as a finalist at the Midland Business Awards. Earlier this year, we submitted an entry in the Service Provider of the Year 2016 category and have since been notified that our business was selected as a finalist. Sarah, our MD, attended an interview with the judges to discuss our services…

Case study: saving £30,000 a month!

See our case study of how PCM Medical secures a busy physiotherapy practice a whopping £30,000 a month, just by being present to handle their call volume and schedule appointments. The stats speak for themselves…   A busy physiotherapy and podiatry practice contacted us after their receptionist was understandably struggling to manage the call volume…

Meet us at the Midlands Show, 3rd Dec

If you’re a regular reader of our blog or follow us on Twitter @CallMinders, you’ll be aware that we have exhibited at the past two Sterling Integrity business shows. We cannot praise the shows highly enough, they have had great footfall, bustling networking events and we’ve made some great contacts and gained new business. The…

Admin woes?

We all have them, those admin tasks that you’ve been putting off but before you know it days turn to weeks, weeks turn to months! Scanning, electronic filing, managing data, creating templates are just a few tasks that spring to mind that drop off this week’s to-do list and are fast tracked onto next week’s…

Steps to first class customer service

As we all know, customers shout louder and faster with a negative review than they will a positive one – especially with the aid of social media. Prove to your customers how important they are to you with our simple 4-step guide to improving your customer service, as well as making sure they can only…