Networking in Cheltenham

In a few weeks we’ll be exhibiting at Sterling Integrity Business Show, held at Cheltenham Racecourse on 5 November. With free entry for delegates and a jam packed agenda of power networking sessions and seminars, we’re hopeful that it will be another bustling show, just like Bristol, which took place last month. Come and say…

We’re recruiting

We are recruiting for 2 Virtual Receptionists to work in a small, but busy call centre in Worcester. Full time / part time postitions available, candidates must be able to work full days. Purpose of the Role To handle incoming calls on behalf of our clients, in a friendly, professional and efficient manner To deal…

Meet Gabi…

Continuing our ‘Faces Behind The Phones’ series, we’d like to introduce you to our virtual receptionist, Gabi. Gabriella is soon to be celebrating her 1 year work anniversary with PCM, after she joined the team in December 2014, just a few months after graduating from university. A valued, versatile member of the team, Gabi’s strengths…

5 top tips for enhancing virtual presence

We’re living in a virtual world, so it’s time to understand technology and embrace the changes. Here’s our handy 5 tips to help you get ahead and enhance your virtual presence 1. Website Functionality Take a moment to look at your website through the eyes of a customer and assess the user experience. Is it…

HW Chamber, Business Expo 2015

We’re looking forward to the Herefordshire & Worcestershire Chamber of Commerce Business Expo taking place this week. PCM have been a regular at this event for many years and have always found it to be a great day bustling with visitors, active networking sessions and generally very well organised. As we’ve been on the networking…

Diverting is a doddle!

The phrase ‘divert your phone’ is often greeted with a dazed look, but there’s no need to panic. You don’t need to be a technological whizz, diverting your phone line is so easy. Simply dial the code for the relevant setting followed by the number you wish to divert to your calls to and confirm…

Quality control with a central hub

Many busy enterprises are turning away from automated switchboards in exchange for a real person at the end of the phone. With queries instantly answered and callers transferred through to the correct contact by a professional and knowledgable receptionist, the ‘press 1, press 2’ scenario is set to be banished into oblivion, exchanged for a…

Business in Bristol

Come and say hello… We’re exhibiting in Bristol. You can find us at Sterling Integrity’s exhibition, taking place at M Shed on Thursday 1st October. The event is free for delegates to attend, including free parking, lunch and refreshments. It boasts a unique combination of marketing, networking, seminars and exhibiting in a fun, friendly but…

Striving for success

We’ve been in business for over 10 years but at PCM HQ there’s no hint of us slowing down, quite the opposite! With growth, it’s important for us that we stay true to our core principles and continue to offer the very best telephone answering service and customer experience possible. A few weeks ago, we…