New pricing only • All prices exclude VAT

Telephone Answering

Standard

Average call handling allowance: 1 min 30 sec   |   Setup fee: Free

Included calls	Monthly fee	Additional call
20	£89.00	£2.50
40	£139.00	£2.30
80	£231.00	£2.10
150	£378.00	£1.90
250	£568.00	£1.70
500	£993.00	£1.50

Plus

Average call handling allowance: 2 min   |   Setup fee: Free

Included calls	Monthly fee	Additional call
20	£135.00	£2.90
40	£193.00	£2.50
80	£293.00	£2.35
150	£457.50	£2.15
250	£672.50	£1.85
500	£1,135.00	£1.65

Premium

Average call handling allowance: 2 min 30 sec   |   Setup fee: Free

Included calls	Monthly fee	Additional call
20	£145.00	£3.00
40	£205.00	£2.60
80	£309.00	£2.40
150	£477.00	£2.30
250	£707.00	£1.95
500	£1,194.50	£1.75

Advanced

Average call handling allowance: 3 min   |   Setup fee: £50

Included calls	Monthly fee	Additional call
20	£170.00	£3.10
40	£232.00	£2.90
80	£348.00	£2.70
150	£537.00	£2.50
250	£787.00	£2.30
500	£1,362.00	£2.10

Diary Management

Essential

Average call handling allowance: 2 min   |   Setup fee: £25

Included calls	Monthly fee	Additional call
20	£140.00	£3.00
40	£200.00	£2.60
80	£304.00	£2.40
150	£472.00	£2.25
250	£697.00	£2.00
500	£1,197.00	£1.80

Enhanced

Average call handling allowance: 2 min 30 sec   |   Setup fee: £35

Included calls	Monthly fee	Additional call
20	£165.00	£3.25
40	£230.00	£2.75
80	£340.00	£2.55
150	£518.50	£2.35
250	£753.50	£2.10
500	£1,278.50	£1.90

Comprehensive

Average call handling allowance: 3 min   |   Setup fee: £50

Included calls	Monthly fee	Additional call
20	£195.00	£3.50
40	£265.00	£3.00
80	£385.00	£2.70
150	£574.00	£2.50
250	£824.00	£2.25
500	£1,386.50	£2.05

Complete Clinic Support

Average call handling allowance: 3 min + extended administration   |   Setup fee: £75

Included calls	Monthly fee	Additional call
20	£245.00	£4.75
40	£340.00	£4.50
80	£520.00	£3.85
150	£789.50	£3.50
250	£1,139.50	£3.20
500	£1,939.50	£2.90

Telephone Answering | Feature Comparison

✓ Included        — Not normally included

Feature	Standard	Plus	Premium	Advanced
Answer calls in business name	✓	✓	✓	✓
Take and send messages	✓	✓	✓	✓
Call transfers	✓	✓	✓	✓
Capture basic caller details	✓	✓	✓	✓
Answer FAQs from information provided	✓	✓	✓	✓
Follow agreed call-handling instructions	✓	✓	✓	✓
Gather additional caller information	—	✓	✓	✓
Route different enquiries appropriately	—	✓	✓	✓
View client systems / portals	—	—	✓	✓
Take payments	—	—	✓	✓
Take and process detailed orders	—	—	✓	✓
Manage highly involved / multi-step call processes	—	—	—	✓

Diary Management | Feature Comparison

✓ Included        ■ May be included depending on agreed process        — Not normally included

Feature	Essential	Enhanced	Comprehensive	Complete Clinic Support
Full diary access and management	✓	✓	✓	✓
Book, move and cancel appointments	✓	✓	✓	✓
Cancellation / DNA procedures	✓	✓	✓	✓
Multiple appointment / treatment types	✓	✓	✓	✓
SMS/email notifications relating to calls	✓	✓	✓	✓
Standard post-call administration	✓	✓	✓	✓
Multiple practitioners	■	✓	✓	✓
Detailed booking rules	—	✓	✓	✓
Multiple locations	—	■	✓	✓
Waitlist management	—	■	✓	✓
Insurance / referral information	—	■	✓	✓
Take payments / deposits	—	—	✓	✓
Invoice-related actions	—	—	✓	✓
Patient forms / booking requirements	—	—	✓	✓
Complex diary processes	—	—	✓	✓
Advanced patient and clinic pathways	—	—	—	✓
Extended administration routinely required	—	—	—	✓

Handling time: Monthly average above the package allowance is charged at £1 per additional minute equivalent per call, rounded

Additional information: Setup includes initial account setup and up to two hours of training; additional training £25 per hour.

Additional calls are charged at the applicable call-band rate until the next tier.

Effective dates: New clients from publication of the website pricing; existing clients from 1 January 2027.