Whether your callers are in business or consumers, order lines have an important part to play in brand loyalty. It’s not always possible or practical to answer every call and that’s where we can help. Keeping the lines of communication open means that you will never miss another call. Even though online ordering has increased, there is no substitute for speaking with a real person. Outsource your order lines to our friendly and experienced team. The service is seamless and it’s just like having a bigger team of people who are passionate about delivering great customer service to your callers.
Order lines that increase your average sale
That’s quite a bold statement. However we understand that if you’re thinking about outsourcing your customer order lines you need to see that it’s working from a customer service point of view and that it’s working financially. When people order with you online you will try and upsell related products, offers and tempt them with a promotion, that either works or it doesn’t. On the phone the level of engagement is one to one and personal. Phone sales are higher than online orders simply because there is a personal interaction. With good rapport building from an experienced team the callers knows that they are in good hands and will at least listen to the suggestion of any promotions and upsells. We never make it cheesy “order more than this today and we’ll do this for you” that doesn’t work. For strategies that do work please get in touch.
When does an order line add best value
Typically the calls you receive will be to:
- place an order
- chase an order
- make contact once the order is received
- general enquiries
An outsourced customer order line is best utilised for placing orders and general enquiries. An effective team of people managing your customer order line will need to know about your products and services and be fluent in every aspect of your customer journey. Think of your outsourced customer order line as part of your business, it’s an investment in your business so training and good communication all help to make the relationship a success.