If you run a clinic you’ll need the back up of a professional team to manage your medical telephone answering with diary management. Ideally in a medical or clinic setting you want to maintain peace and calm. That’s difficult to achieve if the phones are ringing off the hook. Also your clients come to you for 1:1 time and may be nervous or have concerns, so you can’t afford the distraction of the phone. It’s not fair to you or your clients. Our friendly diary management team will completely manage your diary, book appointments in advance, take detailed notes from each caller, answer queries and pass on messages. It’s exactly as if we are in your premises and your callers will benefit from our calm and empathetic approach. We already work with osteopaths, physiotherapists, chiropodists, chiropractors, hearing clinics, beauty and cosmetic clinics and many other practitioners.
No more phone calls interrupting client time
Detailed notes taken at the time of the call
Professional, friendly and empathetic team
You’ll never miss another booking
You will be allocated a dedicated phone number for your call divert. When your calls come in, a screen pops in front of our team with all your instructions. You decide when you want to access your diary management team – the service is completely flexible. Your diary is accessible by you and our team which means that changes and updates are made simultaneously. We can recommend a diary management system, or if you have existing software then simply enable access so our team and your team will work on the same diary. Licences may be required to provide secure access for the diary management service to work effectively.
Dedicated phone line for your call divert
All calls answered in your clinic name
Diaries and bookings managed in real time
There are a wide range of diary systems out there! We are approved by top diary management providers and currently support clients with the following systems – Preori, Cliniko, My Office, Nookal, TM2, TM3, PracticePal and Google calendar. If you’re using a diary system that isn’t on this list, don’t panic! We have a lot of experience of secure diary management so we are able to talk through the best options with you. Our systems enable us to identify regular callers and greet them accordingly so callers have a sense of reassurance and know they’re in safe hands.
Experience of all leading diary management systems
Recognition of regular callers
Great first impression of your clinic
Lines covered Monday to Friday 8.00am – 6.00pm and Saturdays 9.00am – 12.30pm
What happens out of hours?
Your callers will leave messages on your personalised voicemail. Those messages are then emailed to you as sound files straight away so that you decide how to respond. If you prefer, our team will transcribe your messages which will be sent to you on the next working day. You have 24 hour access to all your messages through our secure and bespoke message bank.
Size doesn’t matter
We support single clinicians and clinics with many professionals working in different rooms or locations – it’s all part of our medical telephone answering with diary management service.
New enquiries
Whether someone is contacting you because of a recommendation or whether they’re just shopping around, that all important first impression is utterly critical. It can make or break their feelings about your business. By working with us you will ensure that a) the call will be answered and b) the person will have a great first impression.
New clients
We appreciate that new clients may need to go through a registration process and may need reassurance. Our diary management team are brilliant at putting callers at their ease and we can explain the process so they know what to expect.
Existing clients
Clients who are in regular contact may make a number of appointments which means that they need high professional consistency. Each time they call they will receive a great impression of your business, and they will get to know the team who are looking after your calls. Also we recognise them as regular callers so that we can give the personal connection that’s so important.
An experienced team for a fraction of the cost
Prices start from as little as £65.00 per month and remember you only pay for what we actually do for you. You have access to a trained team who understand your business and the concerns of your clients. In addition you have no sickness and holiday issues which means you can work with a team you can rely on 100%.