The cost of call minding

‘How much is telephone answering likely to cost me each month?’ This is the question almost every new enquiry asks us anticipating a response with an exact price per month, but quite simply, it’s just not a case of one size fits all. Every client is different; some are busier than others, some have more…

Diverting is a doddle!

The phrase ‘divert your phone’ is often greeted with a dazed look, but there’s no need to panic. You don’t need to be a technological whizz, diverting your phone line is so easy. Simply dial the code for the relevant setting followed by the number you wish to divert to your calls to and confirm…

Quality control with a central hub

Many busy enterprises are turning away from automated switchboards in exchange for a real person at the end of the phone. With queries instantly answered and callers transferred through to the correct contact by a professional and knowledgable receptionist, the ‘press 1, press 2’ scenario is set to be banished into oblivion, exchanged for a…

Meet Jo…

It’s time to put faces to the voices on the phone! Up first is Jo, she’s our New Business Sales Manager. Joining the team in 2012, Jo brought years of experience in sales and customer services, and once familiar with the business was busy networking and promoting PCM. A valued member of our team, Jo…

Kind words for the PCM team

We were delighted to receive a testimonial from a new client, Audacious Creative, who have utilised our call answering services for the past 3 months. We’ve made quite an impact and it’s always lovely to hear such wonderful feedback, knowing that our hard work we put into our service is being of benefit and valued…

Dreaming big?

Sat at your desk day-dreaming of setting up your own business? Do you want to be your own boss? Gosh, we’re starting to sound like an advert for a pyramid scheme!! Well, we don’t have a get-rich-quick masterplan but we do have a smart idea to put to you…and one we’ve seen numerous times over…