Setting up your own business whilst in full time employment can be a real juggling act, but it makes a lot of financial sense. It’s difficult to manage and grow your blossoming business to the point where you can make the leap from employee to business owner and to do so, you may need some…
We’ve been answering phones for over 10 years now and if we’ve got just one golden nugget of information on how to keep your customers happy, this is it… COMMUNICATE It turns out, no news is not good news! We’ve experienced plenty of callers ringing and ringing having been left in limbo waiting for a…
‘How much is telephone answering likely to cost me each month?’ This is the question almost every new enquiry asks us anticipating a response with an exact price per month, but quite simply, it’s just not a case of one size fits all. Every client is different; some are busier than others, some have more…
We’ve taken on a third and fourth office in rather quick succession, now occupying offices 4 – 7 at Blackpole Business Centre, Worcester. 2015 saw substantial growth for PCM and in particular, demonstrated the rising success of PCM Plus which supports businesses with a variety of outsourced projects primarily focusing on outbound calls and administrative…
Do you understand the price hike that came into force on business rate and premium rate numbers earlier this year? Here’s a quick round-up of costs per call… 084 / 087 numbers The cost for calling 084 and 087 prefixes have been split into an access charge (a cost per minute from your provider to…
We are pleased to announce that in 2016 we will, quite literally, be touring the country! Armed with our 4Networking passport and a string of Expo’s in our marketing plan, we will be spreading the word about Call Minders on a national basis. Make sure you check our blog regularly to find out where we…
The phrase ‘divert your phone’ is often greeted with a dazed look, but there’s no need to panic. You don’t need to be a technological whizz, diverting your phone line is so easy. Simply dial the code for the relevant setting followed by the number you wish to divert to your calls to and confirm…
Many busy enterprises are turning away from automated switchboards in exchange for a real person at the end of the phone. With queries instantly answered and callers transferred through to the correct contact by a professional and knowledgable receptionist, the ‘press 1, press 2’ scenario is set to be banished into oblivion, exchanged for a…
It’s time to put faces to the voices on the phone! Up first is Jo, she’s our New Business Sales Manager. Joining the team in 2012, Jo brought years of experience in sales and customer services, and once familiar with the business was busy networking and promoting PCM. A valued member of our team, Jo…
We were delighted to receive a testimonial from a new client, Audacious Creative, who have utilised our call answering services for the past 3 months. We’ve made quite an impact and it’s always lovely to hear such wonderful feedback, knowing that our hard work we put into our service is being of benefit and valued…