Is there anybody there?

We know ourselves that sometimes we make a call and it just rings and rings. Lost calls can mean lost business but it simply isn’t possible to get every single call every single time and that’s when it’s great to have a plan for overflow calls. Our friendly and experienced team are there to handle those calls for you and to make sure that you receive accurate messages that you can prioritise.

How are overflow calls managed?

Overflow calls are usually managed in three different ways:

1. If you have an IVR or an automated way to answer calls then you can use one of the options to re-direct calls to your overflow team
2. If callers are left waiting in a queue then they can press a button to be re-directed to your overflow team
3. If all of your team are busy or after 6 rings the calls can be re-directed to your overflow team

It’s a fantastic service and the overflow team will cope with any fluctuating demands.  If people call in sick then you know you have the back up of the overflow team.

So much more than taking messages

Of course the overflow team can take messages but sometimes that can just add to the work load at your end.  The best way to utilise the overflow team is to ensure that the team can be effective.  It usually takes some training on a specific product or service but it’s well worth the time it takes as the whole function of the overflow team then adds value.  The team can also runs diaries and booking systems if that would be helpful to you.  It’s exactly as if you’re tapping into an extra team as and when the service is needed – the overflow team is an extension of your own team.

Let’s get started

Complete the Contact form or call us on 01905 755320