There’s talk of high streets becoming ghost towns and small independent traders are under threat. But there isn’t exactly a stampede back to the office is there? Bosses are questioning why they need to keep renting expensive buildings. Workers are looking for a better work/life balance. If team productivity is good, working from home is…
Handing over your phones can be a very scary thought. You’ve grown your business from the ground. Your business has been your baby and now the phones are ringing off the hook, business is booming, your rushed off your feet and you just don’t have enough hours or hands. Or maybe you’ve just set up…
Sweet FA some would say and there is definitely some confusion about what these titles actually mean. However, there are a number of important differences between each of these roles and if you need to engage someone then this will help to select the right level of support. EA is a term I’ve come across…
When it comes to buying goods and services we all understand that people shop around. Typically, when people buy a service they will look at three companies, they will make contact, form an impression and then they will make a decision. At the shopping around stage people are very sensitive and will pick up on…
Recently I wrote a Linkedin post to see if spelling mistakes were an issue… Whoa!! (hopefully spelt correctly) the response was astonishing – we’re now approaching 63000 views and the comments have ranged from the forgiving to the downright harsh! The comments roughly break down as follows: 40% of people say that there are no…
It has always been our policy to recruit people because they have a great attitude. Positive, team orientated people will achieve way more than expected and they will invest something of themselves. We all love a story where people triumph over adversity and that’s a little of what we experienced as a team today when…
Make sure you never miss another call…and more….. First impression Create an instant great first impression of your business. No more juggling calls on your mobile or finding people have hung up on your answer machine. Personal touch There is no substitute for a real person at the end of your phone line. Don’t leave…
I was issued with this scary job description exactly one year ago today when I joined Professional Call Minders. What a year we’ve had, and it’s proved to be one of the best career decisions I have ever made. Sarah Preece is the dynamic founder and owner of the business and we have been friends…
“gotta write a blog” “gotta write a blog” the inner voice has been nagging, and as it has been nearly 3 months since my last confession (which is nothing short of a disgrace) finally I get a few moments to get this ‘out there’. We launched our new brand “Bubble” on 19 June 2017. The…