This is our new mantra when it comes to blogs. It came to mind when I was mooching around one of those nicky-nacky-noo-nah shops which sell nothing you need, but somehow you can’t help yourself! There was one of those ‘words painted onto floorboards’ things which I’m sure you will have seen which says: Sing…
“gotta write a blog” “gotta write a blog” the inner voice has been nagging, and as it has been nearly 3 months since my last confession (which is nothing short of a disgrace) finally I get a few moments to get this ‘out there’. We launched our new brand “Bubble” on 19 June 2017. The…
Time is the enemy in the digital age. Our brains are processing information at the speed of light, we’ve got gadgets to help us remember things, machines to help us do things, therapists to help us make sense of things and all because we absolutely cannot, at any price, let one of the plates we’re…
If you never hear from your customers, don’t assume that they’re happy. Try to be proactive, talk to them, customers like being supported by suppliers who are constantly looking at ways to improve. Social media can sometimes make us feel as if we’re over-communicating but to feel properly valued it’s the individual touch that clients…
On Pi day we celebrate the birthday of one of the greats. This is a picture of Einstein’s desk taken on the day of his death in 1955. According to Albert Einstein “if a cluttered desk is a sign of a cluttered mind, of what then is an empty desk a sign?” Definitely someone who…
With PCM seeing rapid growth we’ve taken on additional staff and reformed our in-house training manual in the process. Here’s our top tips for traning, from our own experiences… Be patient Not everyone learns in the same way so be open minded with your approach and adapt to cater for different learning styles. In light…
We are thrilled to introduce you to Clare Cross, our new Sales and Marketing Manager who joins the PCM team today, 10th October. Bringing a wealth of business knowledge, particularly in the communications industry, Clare will be at the helm of PCM’s Sales and Marketing strategy working to promote all aspects of our telephone answering…
Setting up your own business whilst in full time employment can be a real juggling act, but it makes a lot of financial sense. It’s difficult to manage and grow your blossoming business to the point where you can make the leap from employee to business owner and to do so, you may need some…
It’s fair to say working ‘at the office’ is becoming a much more fluid concept as mobile working reaches new heights. If you’re finding yourself on the road, hot-desking or generally out and about much more often, here’s 3 handy hints for successful mobile working. 1. Access your desktop remotely: GoToMyPC, invented by Citrix, allows…
We’ve been answering phones for over 10 years now and if we’ve got just one golden nugget of information on how to keep your customers happy, this is it… COMMUNICATE It turns out, no news is not good news! We’ve experienced plenty of callers ringing and ringing having been left in limbo waiting for a…