We’ve taken on a third and fourth office in rather quick succession, now occupying offices 4 – 7 at Blackpole Business Centre, Worcester. 2015 saw substantial growth for PCM and in particular, demonstrated the rising success of PCM Plus which supports businesses with a variety of outsourced projects primarily focusing on outbound calls and administrative…
Do you understand the price hike that came into force on business rate and premium rate numbers earlier this year? Here’s a quick round-up of costs per call… 084 / 087 numbers The cost for calling 084 and 087 prefixes have been split into an access charge (a cost per minute from your provider to…
News that Facebook is bringing Messenger to businesses prompted our next Business Insights blog as we have successfully been using an instant messenger in-house for some time. We chose Skype and created every team member a profile to improve internal communication between staff, which has proved highly successful. To due the nature of our business,…
Fantastic news! We’ve been shortlisted as a finalist at the Midland Business Awards. Earlier this year, we submitted an entry in the Service Provider of the Year 2016 category and have since been notified that our business was selected as a finalist. Sarah, our MD, attended an interview with the judges to discuss our services…
As we all know, customers shout louder and faster with a negative review than they will a positive one – especially with the aid of social media. Prove to your customers how important they are to you with our simple 4-step guide to improving your customer service, as well as making sure they can only…
We’re living in a virtual world, so it’s time to understand technology and embrace the changes. Here’s our handy 5 tips to help you get ahead and enhance your virtual presence 1. Website Functionality Take a moment to look at your website through the eyes of a customer and assess the user experience. Is it…
We’ve been in business for over 10 years but at PCM HQ there’s no hint of us slowing down, quite the opposite! With growth, it’s important for us that we stay true to our core principles and continue to offer the very best telephone answering service and customer experience possible. A few weeks ago, we…