All companies send out sales messages in an effort to attract new business. These messages say more about your organisation than you might realise and certain types of messages can put people off. Sales messages broadly fall into three categories: shame, agitate and inspire. The Shame messages It can be tempting for companies to put…
How can it be that in 2017 we’re still kicking around this old can? In an attempt to block nuisance calls BT have launched BT Call Protect for BT customers only in the last week or so. Now seems a good time to examine how it all started and why this problem will not go…
When it comes to performance appraisals we all want to get a good score from the person who is hardest to please. Watch out for any of the following comments on your appraisal… Appraisal Term Meaning Average…
Sales and marketing are interdependent functions in a business. The marketing plan is designed to support and smooth the sales process and to make it more engaging. People often use the terms telesales and telemarketing to mean the same thing. When it comes to the phone, things don’t quite work in the same way, telesales…
Do you make regular commutes by car rather than the train because booking tickets and organising your journey just takes too long? Is it just too much of a faff? It’s time to to call in a VA! Having a Virtual Assistant on hand to call or email your travel requirements to will make life…
We are thrilled to introduce you to Clare Cross, our new Sales and Marketing Manager who joins the PCM team today, 10th October. Bringing a wealth of business knowledge, particularly in the communications industry, Clare will be at the helm of PCM’s Sales and Marketing strategy working to promote all aspects of our telephone answering…
It’s fair to say working ‘at the office’ is becoming a much more fluid concept as mobile working reaches new heights. If you’re finding yourself on the road, hot-desking or generally out and about much more often, here’s 3 handy hints for successful mobile working. 1. Access your desktop remotely: GoToMyPC, invented by Citrix, allows…
We’ve been answering phones for over 10 years now and if we’ve got just one golden nugget of information on how to keep your customers happy, this is it… COMMUNICATE It turns out, no news is not good news! We’ve experienced plenty of callers ringing and ringing having been left in limbo waiting for a…
‘How much is telephone answering likely to cost me each month?’ This is the question almost every new enquiry asks us anticipating a response with an exact price per month, but quite simply, it’s just not a case of one size fits all. Every client is different; some are busier than others, some have more…
With our team of VA’s offering business support by prospecting and arranging appointments, we have put together some handy hints to help you maximise the potential of your new business contacts. 1. Act fast Improve your chances of securing a follow-up meeting by connecting with your new contacts within 48 hours of meeting. Strike whilst the…