I was issued with this scary job description exactly one year ago today when I joined Professional Call Minders. What a year we’ve had, and it’s proved to be one of the best career decisions I have ever made. Sarah Preece is the dynamic founder and owner of the business and we have been friends…
Great to see everyone at the Hereford & Worcester Chamber #HWExpo last Thursday and we are ridiculously excited to have been chosen as Best Stand in Show, Wow! We were selected for being bright, engaging and stylish and for our friendliness and approachability. It was a brilliant day and we are now catching up with…
I have always believed that how we age has absolutely nothing to do with the lotions and potions we smear all over ourselves. Genes play a part of course, but surely ageing has much more to do with what we eat and drink and whether we smoke or not. A few months ago, on my…
We’ve been enunciating and articulating with agents in offshore call centres for more than twenty years now. Offshoring has brought down the costs of insurance, white goods and clothing, but at what price? The heart of the British caller sinks as they are transferred to India or the Phillipines. The back office staff manage amazingly…
This is our new mantra when it comes to blogs. It came to mind when I was mooching around one of those nicky-nacky-noo-nah shops which sell nothing you need, but somehow you can’t help yourself! There was one of those ‘words painted onto floorboards’ things which I’m sure you will have seen which says: Sing…
“gotta write a blog” “gotta write a blog” the inner voice has been nagging, and as it has been nearly 3 months since my last confession (which is nothing short of a disgrace) finally I get a few moments to get this ‘out there’. We launched our new brand “Bubble” on 19 June 2017. The…
Time is the enemy in the digital age. Our brains are processing information at the speed of light, we’ve got gadgets to help us remember things, machines to help us do things, therapists to help us make sense of things and all because we absolutely cannot, at any price, let one of the plates we’re…
If you never hear from your customers, don’t assume that they’re happy. Try to be proactive, talk to them, customers like being supported by suppliers who are constantly looking at ways to improve. Social media can sometimes make us feel as if we’re over-communicating but to feel properly valued it’s the individual touch that clients…
The title of this superb track by Diana Ross and the Supremes would make a great choice for callers waiting in queues to speak to operators. Just as supermarkets use psychology to keep people in store and website designers organise material to keep visitors on the site, call centres employ a number of tactics to…
On Pi day we celebrate the birthday of one of the greats. This is a picture of Einstein’s desk taken on the day of his death in 1955. According to Albert Einstein “if a cluttered desk is a sign of a cluttered mind, of what then is an empty desk a sign?” Definitely someone who…