If you want to build a team that cares deeply and passionately about what you do, then this is for you. Your business will be a reflection of your leadership, work ethic and the values you hold dear. You don’t want to build a team of clones, but you do need to build a team…
Meet Stanley! He is the new office puppy here at PCM. Although he is tiny but he has made a big impact, and puppy love is definitely in the air. He is one of many dogs that now go to work with their owners. Recent research conducted by Purina, a leading brand of dog food,…
We’re living, and trying to make a living, in turbulent times. Nothing is certain anymore, but one thing you can always count on is people’s resilience. As we brace ourselves for a winter of increasing unemployment, more people are setting themselves up as a one man band or sole traders. These people are the backbone…
There’s talk of high streets becoming ghost towns and small independent traders are under threat. But there isn’t exactly a stampede back to the office is there? Bosses are questioning why they need to keep renting expensive buildings. Workers are looking for a better work/life balance. If team productivity is good, working from home is…
Handing over your phones can be a very scary thought. You’ve grown your business from the ground. Your business has been your baby and now the phones are ringing off the hook, business is booming, your rushed off your feet and you just don’t have enough hours or hands. Or maybe you’ve just set up…
Meet our new fabulous four, Terri, Chelsea, Scarlett and Jay. These four superheros in training are tackling tasks big and small to help make your office a better place. We are expanding our dedicated service desk support team who manage front-line calls or overflow calls for our clients needing a more customer service support role, such as technical advice, registrations &…
We’re all motivated by different things in business, but I think we’ll all agree that it’s important to present yourself and your company in the best possible light. So we build beautiful websites, social media profiles, we go to networking events, we do lots of things to generate interest and enquiries but then it can…
If you run a clinic you’ll know that managing a diary and answering calls can be quite a juggling act. All you want to do is spend 1:1 time with your client/patient in a relaxed environment without the sound of a ringing phone in the background. We are an experienced and established telephone answering and…
What comes to mind when you think about team building? Building a bridge across a fast flowing stream? Capturing a fort kitted out in combats? Rescuing the boss from a pit of snakes – that sort of thing. Whatever you’re thinking it probably isn’t glass fusing – so what’s that all about? Well in this…
Sweet FA some would say and there is definitely some confusion about what these titles actually mean. However, there are a number of important differences between each of these roles and if you need to engage someone then this will help to select the right level of support. EA is a term I’ve come across…