Meet our new fabulous four, Terri, Chelsea, Scarlett and Jay.
These four superheros in training are tackling tasks big and small to help make your office a better place. We are expanding our dedicated service desk support team who manage front-line calls or overflow calls for our clients needing a more customer service support role, such as technical advice, registrations & general enquiries.
Outsourcing your customer service helplines can significantly reduce call waiting times, improve stats & reduce pressure.
With one eye on the wall board or stats, you’ll be stressed about the calls that go unanswered and some days it will feel a war zone. People call in sick, calls can be unpredictable and call durations need to be managed alongside giving great customer service – it’s not easy.
With training we can follow knowledge articles, adding real value to your operation and assisting callers with aspects of your products and services.
As an example we manage frontline calls for Yale for two alarm systems and a locking system. We can resolve the issue with the caller the majority of the time, thereby taking the pressure off Yale’s main call centre. In this case, our team are all trained on the products and how the calls need to be handled, this is a vital role for Yale and we are very much part of their team. If the caller’s needs are outside of our knowledge and training then the call will be escalated, it’s all about good communication.
Whether your callers are in business or consumers, it’s not always possible or practical to answer every call – that’s where we can help.