If you run a clinic you’ll know that managing a diary and answering calls can be quite a juggling act. All you want to do is spend 1:1 time with your client/patient in a relaxed environment without the sound of a ringing phone in the background.
We are an experienced and established telephone answering and diary management team and look after many clinics throughout the UK. We pay particular attention to your client experience by answering calls promptly and professionally in your company name and securely managing your online diary. The only thing you need to think about is your client and their treatment plan.
Increasingly clinics are looking to outsource support and back office roles. If you’re thinking of outsourcing here are 10 questions you need to ask when you’re selecting a partner:
- When was the company established?
- What type of clinics do they support?
- Can the company provide references from other clinics?
- Does the company support your online diary management system?
- What hours are covered?
- What happens out of hours?
- How are prices calculated?
- Is a VA service available?
- Is there a free trial?